Shipping policy
HeadChef Shipping Policy
How We Fulfill Your Order
HeadChef operates on a direct-from-supplier (dropshipping) model. When you order an apron, we send it directly to our trusted fulfillment partner for quality checks, packaging, and dispatch straight to your door.
Processing Time
Orders are processed within [1–3] business days after payment is confirmed. You'll receive a confirmation email right away, followed by a second email with your tracking number once your apron ships.
Estimated Delivery
- International: 7-15 business days
Delivery windows are estimates counted from the dispatch date, not the order date. Customs and courier delays may occasionally extend transit times.
Optional Shipping Protection
At checkout, you can add Shipping Protection to safeguard your apron against loss, theft, or damage in transit. If you opt in and an issue occurs, we'll prioritize a replacement or refund after claim verification. Without it, transit claims may be subject to carrier investigation and limitations.
Order Tracking
Once shipped, you'll get a tracking link by email. Please allow [24–48] hours for tracking to update as your package enters the carrier's system.
Customs & Duties
International orders may be subject to local import taxes or customs fees, which are the recipient's responsibility unless stated otherwise at checkout.
Shipping Address
Please double-check your address at checkout. Once your order is dispatched, we're unable to change the delivery address. Packages returned due to an incorrect address may incur re-shipping costs.
Questions?
Email us at rayerinc0@gmail.com — we're happy to help!