Refund policy
Order Cancellations and Returns
We offer a 30-day return period, meaning you may request a return within 30 days after receiving your order.
However, once an order has been shipped and the shipping-confirmation email has been sent, the order is considered final. We are generally unable to accept returns, exchanges, or change-of-mind cancellations after shipment.
Shipping Protection
At checkout, buyers may optionally purchase our Shipping Protection add-on service. Shipping Protection is intended to safeguard a buyer’s package against loss, theft, or damage while in transit, subject to the terms, conditions, exclusions, and claims process applicable to that service.
If Shipping Protection is purchased, please contact us at rayerinc0@gmail.com as soon as possible regarding a package that is lost, stolen, or damaged. We may request the order number, tracking information, photographs of damage, and any other information reasonably necessary to review the claim.
If Shipping Protection is not purchased, loss, theft, or damage occurring during shipping may not qualify for a discretionary refund or replacement, except where a refund, replacement, or other remedy is required by applicable law.
Shipping Protection does not restrict or replace any statutory consumer rights that cannot legally be excluded or limited.
Damages, Defects, and Incorrect Items
Please inspect your order upon receipt and contact us promptly if the product is defective, damaged, or incorrect. We will review the issue and provide an appropriate remedy where required by applicable law or under the terms of any Shipping Protection coverage purchased at checkout.
For damaged or incorrect items, please include your order number, a description of the issue, and clear photographs where possible.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Perishable goods, such as food, flowers, or plants
- Custom-made, personalized, or specially ordered products
- Personal-care or hygiene products where return restrictions apply
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
These exclusions do not apply where applicable law gives you a mandatory right to cancel, return, or obtain a remedy.
European Union 14-Day Withdrawal Right
If you are a consumer in the European Union, you may have a statutory right to cancel an online purchase within 14 days after receiving the goods, without providing a reason, subject to applicable legal exceptions.
This statutory right takes precedence over the provisions of this policy where applicable. To exercise this right, contact us at rayerinc0@gmail.com with your order information.
Refunds
If a refund is approved, it will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at rayerinc0@gmail.com.
Contact
For return, refund, or Shipping Protection questions, contact: